Frequently asked questions

Please use our dealer location tool.

Simply find your product on the products page, then scroll to the bottom of the page to find your user manual.

We truly believe authorized dealers are crucial when acquiring a mobility product to ensure you receive the right product that suits your specific needs. This also offers you a local resource you can work with, not to mention proper installation and custom fitting if needed.

All Adapt Solutions products are proudly built in Canada. Our facility is located just outside beautiful historic Québec City.

At Adapt Solutions, our goal is your freedom. We strongly suggest you work closely with one of our authorized dealers to determine what will work best for you. They will be able to guide you to the best mobility equipment for your needs.

The LINK is vehicle specific and does fit in a wide range of applications. Please view our current list of LINK applications to see if we have an application for your choice of vehicle.

The XL-SEAT or ASENTO are vehicle specific and do fit in a wide range of applications. Please view our current list of XL-SEAT/ASENTO applications to see if we have an application for your choice of vehicle.

The SPEEDY-LIFT was designed specifically to fit in a vehicle equipped with a side sliding door.

Our promise is to process orders within 72 hours from the time we received the completed order.

All sales must go through one of our authorized dealers. Please contact one of our dealers for pricing. Please use our dealer location tool to find an approved dealer in your area.

If you are moving it to the same make and model vehicle, no problem. If you are changing make and models you will need to, at least, purchase a new installation kit. In some cases, we will not be able to transfer the equipment from one vehicle to another. To verify compatibility please contact one of our authorized dealers.

Adapt Solutions dealers have received training to ensure your product is installed properly and operates safely. All Adapt Solutions products are sold, installed and serviced by authorized dealers only. We would be happy to help you find an authorized dealer near you.

All of our equipment bolts into the vehicle’s original bolt holes without structural modification. In some cases, the install will require minor aesthetic modifications to components such as shrouds or trims. Replacement parts can be purchased from your local automotive dealer.

Yes, all installations are completely reversible. Make sure you hold onto all your original (OEM) components that were not used in the installation and your mobility equipment installer will be able to return your vehicle to its original condition.

All of our products carry a 3-year limited warranty. We will cover labor at a fixed rate to change defective parts during the first year of the warranty and offer coverage on parts for the full three years.

We recommend returning to the mobility equipment dealer who installed your equipment for service and repairs. They will be able to properly diagnose what is causing the issue and communicate directly with us to order the parts needed for the repair.

Our authorized mobility equipment dealers will be able to help.

Yes, the price of LINK 2.0 is adjusted based on the cost of living, the use of high-quality parts, and the technology it includes. However, we do offer an upgrade for customers who recently purchased the original LINK and would like access to the 2.0 features. Contact your authorized Adapt Solutions dealer for more information. 

No, the previous version of the LINK will no longer be available for order. 

Absolutely! LINK 2.0 is available for the same vehicles as the original LINK. 

The LINK 2.0, like our other products, is fully designed and manufactured in Canada. 

The LINK 2.0 warranty remains the same as that of the original LINK, which is:    

• A limited warranty of 3 years or 4,500 full cycles (Exterior, Interior), whichever comes first.  

• The first year is fully covered, including both parts and labor required for repairs. After the first year, the warranty covers parts only; labor costs for repairs will be the responsibility of the customer.  

• The warranty will be honored only if the following conditions are met:  

• • The LINK 2.0 must have been installed by an authorized Adapt Solutions dealer.  

• • Maintenance recommendations must have been followed, meaning service every 365 days or at the 1,500th full cycle (Exterior, Interior), whichever comes first.  

• • The LINK 2.0 must have been used strictly as intended and within the operating and environmental limits for which it was designed. 

Yes, the LINK 2.0 has a weight capacity of 350 lbs or 159 kg. 

Like its predecessor, LINK 2.0 is ideal for individuals who can transfer themselves from a wheelchair to a lowered vehicle seat. This transfer requires a certain amount of upper body strength. However, it can be very helpful for parents of children with disabilities, as it simplifies transfer into the vehicle. In summary, LINK 2.0 is perfect for anyone looking to regain independence when getting into their vehicle. 

To order your LINK 2.0, please visit the nearest authorized Adapt Solutions dealer. To find one, use our Find a Dealer tool. 

Yes, the LIFT UP function is also available for LINK 2.0. 

The Remote Support feature is intended to be used only while you are in direct contact with your authorized dealer or a support technician. 

To begin a remote support session, you must first activate the Remote Support function in the MyLINK app and follow the instructions provided by the technician. Once activated, the technician can securely access your LINK system remotely to assist with troubleshooting, diagnostics, or support. 

Important: If you activate the Remote Support feature without being in contact with a technician or dealer, nothing will happen. The feature does not automatically connect to support and is only functional during an active assistance session arranged with your dealer. 

This ensures that remote access is used safely and only when support is needed.

You have the LINK 2.0 cover with the LED guidance light and access to the MyLINK app.

No. The improvement is in how smoothly it moves. LINK 2.0 uses the same mechanical components, weight rating and safety features, with a speed suited to safe operation. 

The upgraded control system manages each movement more efficiently, delivering a smoother, more consistent ride with better energy efficiency. Any change in overall speed is too small to noticeably feel.

If your LINK 2.0 stops moving partway through its travel, the MyLINK app can help you understand what is happening. The app includes a notification system that provides information about the status of your LINK and can alert you if an object or obstruction is preventing normal movement. 

If the app indicates that an obstruction has been detected, remove the obstacle and try operating the LINK again. 

However, if your LINK is not moving at all and none of the controls seem to work, we recommend contacting your authorized dealer directly for assistance. 

If you are in an urgent situation and need to move the vehicle quickly, LINK 2.0 is equipped with a manual backup system that can safely return the seat inside the vehicle by following a few simple steps. 

To learn how to use the manual backup system, watch this video.

The manual backup feature is designed to provide peace of mind and help ensure you can safely secure the seat even in unexpected situations.

We recommend installing updates as they become available. They help keep your LINK 2.0 running at its best and may include improvements to operation, reliability and features. 

If you’re unsure whether your software is up to date, contact your authorized Adapt Solutions dealer.

No. For safety reasons, the button must be held throughout the movement of the LINK system. 

This is an intentional safety feature that allows the LINK to stop immediately as soon as the button is released. Requiring continuous button activation helps ensure the user remains in control of the movement at all times and can quickly stop the system if an obstacle, unexpected situation, or safety concern arises. 

By releasing the button, the LINK will stop its motion right away, providing an added layer of safety during vehicle entry and exit.

Remote diagnostics require an active internet connection. If you are in a location without Wi-Fi or internet access, such as a remote camping area, a technician will not be able to connect to your LINK system remotely. 

To start a remote diagnostic session, your smartphone must be connected to the internet and the MyLINK app must have access to that connection. Once connectivity is available, your dealer or technician can assist with remote troubleshooting and diagnostics. 

If there is no internet connection available, remote diagnostics cannot be performed until connectivity is restored.

Yes. The MyLINK app includes a notification system that can remind you when preventive maintenance is due. 

These notifications help you stay on top of recommended maintenance schedules, ensuring your LINK system continues to operate safely and reliably. When maintenance is approaching or required, the app will alert you so you can contact your authorized dealer and schedule service as needed.

Remote diagnostics is a feature that allows the LINK 2.0 system to automatically run a series of tests to help identify potential issues or system faults. 

When a remote diagnostic session is started, the system performs a battery of self-checks and monitors key components along the LINK’s movement path. These tests can help detect problems such as abnormal operation, component faults, or issues affecting the LINK’s performance. 

The diagnostic information can then be reviewed by your authorized dealer or technician, helping them troubleshoot the problem more efficiently and provide the appropriate support.

LINK 2.0 provides feedback similar to what you already receive through the LED indicators on the hand-held pendant. These visual indicators help communicate the system’s status, operation, and potential issues. 

With the MyLINK app, this information becomes even easier to understand. Status updates, alerts, and system feedback are displayed directly in the app’s notification center, providing clearer and more detailed information about what the LINK is doing and whether any action is required. 

Examples of information you may receive include: 

• System status updates 

• Movement or operation notifications 

• Obstruction or fault alerts 

• Maintenance reminders 

• Diagnostic messages 

The MyLINK app enhances the feedback already available on the pendant by presenting it in a more visible, user-friendly format, helping you stay informed about the status of your LINK 2.0 system.

The LINK 2.0 Upgrade Kit is a cost-effective solution for existing LINK users who want to access the latest LINK 2.0 features without replacing their entire turning and lowering seat base system. The kit upgrades your current LINK installation with new technology and enhanced functionality while keeping your existing system in place.  

The upgrade kit includes: 

• Enhanced Control Box for improved performance and functionality 

• MyLINK app access code for smartphone control and personalized settings 

• Guidance LED light for added convenience and visibility 

• New stylish cover for an updated look and finish  

With the LINK 2.0 Upgrade Kit, you can enjoy advanced features such as app connectivity, system monitoring, and an enhanced user experience, all through a fast and seamless upgrade process. Contact your local Adapt Solutions authorized dealer to learn more about upgrading your LINK system to version 2.0

The best way to determine whether your LINK is eligible for the LINK 2.0 Upgrade Kit is to contact your authorized Adapt Solutions dealer. 

Your dealer can verify your current LINK model, confirm compatibility, and advise whether your system can be upgraded to LINK 2.0. They can also provide information about installation, available features, and any requirements specific to your vehicle or configuration.

The LINK 2.0 Upgrade Kit replaces the following components of your existing LINK system: 

• The cover, which provides the updated LINK 2.0 appearance 

• The control box, which enables the new LINK 2.0 features and enhanced functionality 

These upgrades allow you to benefit from the latest LINK 2.0 technology without replacing the entire turning and lowering seat base system. 

For details about your specific installation, please contact your authorized Adapt Solutions dealer.

Yes. The LINK 2.0 Upgrade Kit must be installed by an authorized Adapt Solutions dealer. 

Authorized dealers have the training and equipment required to replace the necessary components, configure the system correctly, and ensure all LINK 2.0 features are functioning as intended. Having the upgrade performed by an authorized dealer also helps ensure the safety, reliability, and proper operation of your LINK system.

Yes. The LINK 2.0 Upgrade Kit can typically be installed during a regular service appointment. 

Please allow approximately 1 hour for the upgrade itself. This includes: 

• Installation of the LINK 2.0 upgrade components 

• A review of the new LINK 2.0 features 

• Assistance with setting up and using the MyLINK app on your smartphone 

Please note that this upgrade time is in addition to the time required for any regular maintenance or service work being performed on your LINK system. 

Your authorized Adapt Solutions dealer can provide a more precise appointment estimate based on the services being completed.

Yes. The components included in the LINK 2.0 Upgrade Kit are covered by a 1-year limited warranty. 

This warranty applies to the parts replaced as part of the upgrade kit. The upgrade warranty is separate from the existing warranty on the rest of your LINK system and does not extend the original warranty period of the existing components. 

For complete warranty terms and coverage details, please contact your authorized Adapt Solutions dealer.

No. Upgrading your LINK with the LINK 2.0 Upgrade Kit does not affect the existing warranty coverage on the rest of your LINK system. 

The upgrade continues the current warranty associated with your LINK, but it does not extend or add additional time to the original warranty period. Your warranty remains in effect according to its existing terms and expiration date. 

If you have questions about your specific warranty coverage, please contact your authorized Adapt Solutions dealer.

Your privacy is important to us. The MyLINK app is designed to support your LINK 2.0 experience while handling your information in accordance with Adapt Solutions’ privacy practices. 

For complete details about what information may be collected, how it is used, and how it is protected, please refer to our Privacy Policy on the Adapt Solutions website: 

Privacy Policy

We have also created a short video that explains MyLINK’s privacy features and data handling practices in a simple, easy-to-understand format: 

Watch our Privacy Overview Video

If you have additional questions about privacy, data security, or your personal information, please contact your authorized Adapt Solutions dealer or reach out to our support team.

No. The MyLINK app can only maintain an active Bluetooth connection with one smartphone at a time. Before using MyLINK on a second smartphone, you must first disconnect Bluetooth or completely close the app on the smartphone that is currently connected. 

Once the first device is disconnected, the second smartphone can connect to the LINK 2.0 system and take control normally. This helps ensure a stable connection and prevents conflicting commands between devices.

The MyLINK app is the heart of the LINK 2.0 experience. While LINK 2.0 can still be operated using the handheld pendant, the MyLINK app unlocks many of the advanced features that make LINK 2.0 smarter, more connected, and easier to use. 

With the MyLINK app, you can: 

• Access remote support when working with your authorized dealer or technician 

• Customize the Guidance LED light settings 

• Control your LINK 

• Receive real-time notifications about your LINK system’s status 

• Access diagnostic information to help identify potential issues 

• Receive preventive maintenance reminders 

• View important system information and updates 

• Manage personalized settings and features designed to enhance your LINK experience 

The MyLINK app helps keep you informed, connected, and in control, providing access to features that go beyond basic seat operation and making the most of everything LINK 2.0 has to offer.

If your phone is unavailable, out of range, or its battery is dead, you can still operate your LINK 2.0 using the handheld pendant that comes with the system. 

However, without access to the MyLINK app, you will not be able to use app-based features such as: 

• Remote support 

• Real-time notifications 

• Diagnostics and system status information 

• Preventive maintenance reminders 

• LED customization 

• Other connected MyLINK features 

The handheld pendant ensures you can continue using the essential movement functions of LINK 2.0, even when your smartphone is not available.

The MyLINK app is supported on most modern iOS and Android smartphones that meet the app’s minimum operating system requirements and support Bluetooth connectivity. 

Because device compatibility can vary depending on your phone model and operating system version, we recommend checking the App Store or Google Play Store for the latest requirements before installing the app. 

If you’re unsure whether your smartphone is compatible, please contact your authorized Adapt Solutions dealer for assistance. They can help confirm compatibility and ensure you get the best experience with MyLINK.

No. For everyday use, the MyLINK app connects to your LINK 2.0 system using Bluetooth, so Wi-Fi or cellular service is not required for normal operation. 

However, if you need to participate in a remote support session with your authorized dealer or technician, your smartphone must have an active Wi-Fi or cellular data connection. An internet connection is required to enable remote diagnostics, troubleshooting, and other support services.

Access to your LINK 2.0 system is limited to authorized users. 

A person can access and control your LINK only if they have: 

• The MyLINK app 

• A Bluetooth connection to your LINK system 

• Your LINK’s Bluetooth password 

In addition, an authorized technician may access certain system functions during a remote support session. This can only occur when you initiate the session through the MyLINK app and follow the instructions provided by your dealer or technician. 

Without a Bluetooth connection and the correct credentials, other users cannot connect to or control your LINK system. Remote support access is only available during an active support session and is not automatically enabled.